HOW TO BECOME A MEMBER OF STENOGRAPHERS WORLD:
  1. Click on "Become a Member" located as a link at the bottom of the website, or click on any "Join Now" tab on the Home Page.
  2. Once on the "Become a Member" page, fill in all required information denoted by an asterisk (*).  
  3. Choose "Annual Features" or "Monthly Features."  Please note: CEU memberships are "Annual" only along with Annual Webinars, unless purchasing a Special Package.
  4. Choose all features that are of interest to you.  You can mix Annual and Monthly features.
  5. If you have a promo code, add the promo code in the box provided (please note:  promo codes are case sensitive).  Click "Apply Promo Code."
  6. Check the box next to "I understand that all text and audio is the intellectual property of Stenographers World, LLC, and is copyright protected."
  7. Check "Subscribe to Newsletter" if interested in following Stenographers World's events and updates.
  8. Click "Next."  
  9. Follow the prompts for payment.
  10. You can now log in and enjoy your personal membership features.
 
WHAT DOES MEMBERSHIP INCLUDE?
  • Your membership includes the features you have purchased. 
  • Ask-A Forum (Ask a Court Reporter, Ask a Broadcast Captioner, Ask a CART Captioner, Ask Amy (Life/Business Coach & Psychologist, General)
  • All memberships are set to automatically renew on the due date.  The due date is one year from the date of purchase for all annual memberships or one month from the date of purchase for all monthly memberships. You can cancel recurring billing at any time.  "Special Packages" are not memberships and do not automatically renew.
  • All members have access to the feature links at the bottom of the website, such as Skill-Building LibrarySkill-Building LMSYour DictionaryChat.  
 
ARE THERE MEMBERSHIP FEES?
 
 
No, there are no membership fees.
 
 
HOW DO I KEEP MY MEMBERSHIP FEE FOR THE LIFETIME OF MY MEMBERSHIP?
 
As a member of Stenographers World, your feature rate is guaranteed not to increase as long as you remain a member of Stenographers World.  If you cancel a feature, you will have 30 days from the date of expiration to Submit Payment to keep your sign-on membership rate.
 
 
WHAT TYPES OF MEMBERSHIPS DOES STENOGRAPHERS WORLD OFFER?
 
Stenographers World offers Paid Memberships and Free Memberships.
 
Paid Memberships:  Please refer to Stenographers World's Home page, as well as the Special Offers, if any, located on the Become a Member page.  All features are a la carte unless joining via a combination special.  Features include Speed Building Library with LMS (grading) and Competitions (SBL/LMS) PDCs available; Write Live with Write Live Replays; Webinars; Webinars with CEUs; Mentors.
 
Free Memberships:  If you are not interested in becoming a member of Stenographers World and wish to purchase individual webinars or webinars with CEUs or if you wish to participate in the free Saturday radio shows, you will sign up for a "free" membership.   This basically sets up an account in your name with your email address and password allowing you to keep track of your individual purchases, etc.  
 
 
IT SAYS I AM ALREADY A MEMBER, BUT I AM NOT A CURRENT MEMBER.  HOW DO I SIGN UP OR RENEW MY MEMBERSHIP?
 
Log in using your email address and password.
If you forgot your password, click Forgot Password and a temporary password will be emailed to you.
Once logged in, click Membership Details.
Click Add Features link located beneath the Feature Subscriptions box.
Choose which features you wish to add.  You can combine Monthly and Annual features.
Click Subscribe to Selected Features.
Follow the prompts for payment.
 
 
 
HOW DO I RENEW MY MEMBERSHIP AFTER IT HAS CANCELED?
 
To renew your membership, log in to Stenographers World. Click on Membership Details.  If it has been less than 30 days since you have canceled or your payment has failed to process, click the Submit Payment link next to each feature you wish to renew.  Follow the prompts to submit your payment.
 
If it has been over 30 days since you have canceled your membership or your payment failed to process, click "Add Features" link below the "Feature Subscriptions" box.  You can then choose which features you would like to add to your membership.  Please note:  If you have a feature that is in good standing and you wish to add a new feature, please choose ONLY the feature(s) you would like to add, NOT your current feature(s).  You can mix monthly and annual features.
 
 
WHY DO I HAVE A BUY NOW NEXT TO ALL WEBINARS WHEN I PURCHASED WEBINARS AND CEUs?
 
If you are a member in good standing with Webinars feature or Webinars with CEUs features, you should see a green Watch tab next to every webinar.  If you do not see a Watch tab, please do the following:
Log out, refresh your browser.
To log in, after you input your email and password, click Remember Me and then click Log On.
Click the Webinars tab in the main blue toolbar.  You should see a green Watch tab next to all webinars.
 
 
WHY DO I HAVE A "BUY NOW (for CEUs)” NEXT TO SOME WEBINARS?
 
If you are a member in good standing with Webinars and CEUs features, you will see a green Watch tab next to every webinar.  However, you will see a pink BUY NOW (for CEUs) tab next to some webinars.  This is a $10 speaker fee which helps to cover the cost of that particular speaker.  This is a one-time fee per that particular webinar when viewing for CEUs.  If you would like to populate and download your CEU forms, please do the following:
Either before viewing or after viewing a webinar, click BUY NOW (for CEUs) tab when ready to populate and download your CEU forms.
Follow the prompts for payment of the $10 speaker fee.
 
 
How do I change my email address?
 
Please write to info@stenographersworld.com or click Contact Us to request an email change.  We will notify you once your email has been updated.  Until you are notified of the change, please continue to log in with your current email address.
 
 
How do I change my password?
 
If you do not remember your password, please do the following:
Enter your email address at the top right-hand corner of the website. 
Click Forgot Password.
A temporary password will be emailed to you.  If you do not see it, please check your spam folder.
Copy and paste your temporary password into the Password box after you have entered your email address.
Click Log On.
You will be prompted to change your temporary password to a new password.
Paste the temporary password in the Current Password box.
Enter a new password of your choosing in the next box.  This should be at least 8 characters, at least 1 upper case and at least 1 number, no special characters such as !*&%$, etc.
Confirm your new password.
You will receive a Password Successful message if password change was successful.
Log in with your newly created password.
 
 
 
HOW DO I EARN CEUs?
 
All CEUs are earned by attending a live webinar or an on-demand webinar on replay located on the Past Events tab located under Webinars.  
 
NCRA offers two types of CEUs, pre-approved and pre-qualified. Only pre-approved CEUs are able to be submitted by the provider (Stenographers World) and are only offered for live events, per NCRA rules. Once it goes into replay status, it is considered a pre-qualified CEU, per NCRA guidelines. All pre-qualified CEUs are submitted to NCRA by you, the member, per NCRA guidelines.
 
Stenographers World offers pre-qualified live events as well as pre-approved live events. We aim to host two to three pre-approved live events per year, for a total of 1 to 9 hours of CEUs per event (0.10 to 0.90 CEUs).  These events are included in your unlimited CEUs membership at no additional cost.  They are also included in the CEUs-1.0 membership in which you will be able to earn the CEUs associated with the event as long as you have CEUs available in your membership account.    Notice about upcoming live pre-approved CEU Blow-Out events will be via email and social media.  Please watch the website for announcements as well.
 
All pre-qualified webinars and events, you will submit your forms to NCRA along with your NCRA application fee.  Please note, NCRA has a special with Stenographers World.  If you are viewing a pre-qualified event on replay or live via Stenographers World, you are able to combine all CEU forms from webinars completed on the same date via Stenographers World into one document. You will then submit that document to NCRA.org/ceuforms with only one NCRA application fee to cover all CEUs earned on that date.
 
 
HOW MUCH IS THE NCRA APPLICATION FEE?
 
As of January 2018, per NCRA link above:  
“Submission fee for education and professional development activities to your transcript:
o Members: $45 per submission 
o Non-members: $75 per submission
o A $10 per transaction processing fee will be deducted from any refunds requested.
o NOTE:  If a submission is mailed, emailed, or faxed, an additional $25 processing fee will be charged per submission.”
 
 
WHEN DOES STENOGRAPHERS WORLD SUBMIT MY CEUs TO NCRA ON MY BEHALF?
 
NCRA offers two types of CEUs, pre-approved and pre-qualified. Only pre-approved CEUs are able to be submitted by the provider (Stenographers World) and are only offered for live events, per NCRA rules. Once it goes into replay status, it is considered a pre-qualified CEU, per NCRA guidelines. All pre-qualified CEUs are submitted to NCRA by you, the member, per NCRA guidelines.
 
Stenographers World offers pre-qualified live events as well as pre-approved live events. We aim to host two to three pre-approved live events per year, for a total of 1 to 9 hours of CEUs per event (0.10 to 0.90 CEUs).  These events are included in your Unlimited CEUs and Unlimited CEUs Plus memberships at no additional cost; however, there is a $10 speaker fee when registering for a pre-approved live event during the Earlybird, Tier I and II stages.  There is a $20 speaker fee when registering for a pre-approved live event during the Tier III and Late Registration.  Notice about upcoming live pre-approved CEU Blow-Out events will be via email and social media.  Please watch the website for announcements as well.
 
All pre-qualified webinars and events, you will submit your forms to NCRA along with your NCRA application fee.  Please note, NCRA has a special with Stenographers World.  If you are viewing a pre-qualified event on replay or live via Stenographers World, you are able to combine all CEU forms from webinars completed on the same date via Stenographers World into one document. You will then submit that document to NCRA.org/ceuforms with only one NCRA application fee to cover all CEUs earned on that date.
 
 
WHAT IS THE DIFFERENCE BETWEEN A PRE-QUALIFIED CEU AND A PRE-APPROVED CEU?
 
NCRA offers two types of CEUs, pre-approved and pre-qualified. Only pre-approved CEUs are able to be submitted by the provider (Stenographers World) and are only offered for live events, per NCRA rules. Once it goes into replay status, it is considered a pre-qualified CEU, per NCRA guidelines. All pre-qualified CEUs are submitted to NCRA by you, the member, per NCRA guidelines.
 
Stenographers World offers pre-qualified live events as well as pre-approved live events. We aim to host two to three pre-approved live events per year, for a total of 1 to 9 hours of CEUs per event (0.10 to 0.90 CEUs).  These events are included in your Unlimited CEUs and Unlimited CEUs Plus memberships at no additional cost; however, there is a $10 speaker fee when registering for a pre-approved live event during the Earlybird, Tier I and II stages.  There is a $20 speaker fee when registering for a pre-approved live event during the Tier III and Late Registration.  Notice about upcoming live pre-approved CEU Blow-Out events will be via email and social media.  Please watch the website for announcements as well.
 
All pre-qualified webinars and events, you will submit your forms to NCRA along with your NCRA application fee.  Please note, NCRA has a special with Stenographers World.  If you are viewing a pre-qualified event on replay or live via Stenographers World, you are able to combine all CEU forms from webinars completed on the same date via Stenographers World into one document. You will then submit that document to NCRA.org/ceuforms with only one NCRA application fee to cover all CEUs earned on that date.
 
 
CAN I COMBINE MY FORMS INTO ONE FILE FROM ALL WEBINARS COMPLETED ON THE SAME DAY VIA STENOGRAPHERS WORLD TO SAVE ON NCRA APPLICATION FEES?
 
Yes, all forms from webinars completed on the same date via Stenographers World can be combined into one file and uploaded to ncra.org/ceuforms with only one NCRA application fee.  Please see “How do I download my CEU forms?” in How-Tos once logged in for instructions on how to combine your forms into one document.
 
CAN I COMBINE MY FORMS INTO ONE FILE FOR ALL WEBINARS COMPLETED VIA STENOGRAPHERS WORLD ON DIFFERENT DATES?
 
No.  Only webinars completed on the same date via Stenographers World can be combined into one file and uploaded to ncra.org/ceuforms along with one NCRA application fee.  Please see “How do I download my CEU forms?” in the How-Tos once logged in for instructions on how to combine your forms into one document.
 
CANCELLATION:
 
HOW DO I CANCEL MY RECURRING PAYMENT?
 
If you would like to cancel your recurring payment, click on Membership Details, then click Cancel Recurring Billing which is located next to each feature in your account.  Each feature has its own recurring billing link.  You must click the Cancel Recurring Billing link for each feature you wish to cancel.  After canceling your recurring billing, you will have 30 days after your membership expires to renew to keep your original membership rate.  If you renew 31 days or later after the expiration date of your membership, you can join again at the current membership rate.  See how to renew after membership has canceled.
 
Recurring billing guarantees your membership rate to stay the same as long as you remain a member of Stenographers World.
 
 
CONSULTANTS:
 
CAN I CHOOSE MY PERSONAL CONSULTANT?
 
Yes, you can choose your personal consultant.  Click on the Consultant's Page to read a brief bio on each consultant.  When you sign up for membership, there will be a drop-down box allowing you to choose your consultant.  If you are undecided at that time, you can choose "none" and decide at a later time by sending an email to info@stenographersworld.com or via the Contact Us tab at the bottom of the website.
 
CAN I SWITCH CONSULTANTS?
 
Yes, you can switch consultants after 30 days with the current consultant.
 
 
REFUND POLICY:
 
Yearly Memberships:  Cancellation and written request for refund within first 30 days: Prorated to reflect 12 months minus one month at the current monthly rate.
 
Cancellation and written request for refund after 30 days:   Prorated to reflect 12 months minus 2 to 10 months (depending upon date of refund request and cancellation) at the current monthly rate + $50 administrative fee.
 
Webinars with CEUs: No refund once CEUs are generated.
 
Monthly Memberships:  Cancellation on an end-of-month basis.  No refund.  No administrative fee.
 
 
 
 
 
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